FAQ
KAYAGO FAQs:
Where do you deliver SUP boards?
We deliver SUP boards to a variety of locations in and around the Tri-cities area, including Port Moody, Coquitlam, and Port Coquitlam. Delivery and pick-up within the Tri-cities boundaries are free. However, a delivery fee will apply if rented outside of the Tri-cities boundaries.
What types of paddleboards (SUPs) do you offer?
We have a large selection of paddleboards ranging from kids' boards at 8' to larger boards for experienced paddlers at 12'. Our SUPs are known for their stability, performance, and fun ride. Rentals include a short orientation, PFD (life jacket), leash, and assistance in preparing your board for launch.
What are the payment and security deposit requirements?
We require payment in full before delivery, which can be made via E-transfer or credit card (Visa and Mastercard). A security deposit is also required with all rentals and can be made using a valid driver's license or photo ID and credit card.
What is your cancellation and early return policy?
We require a 72-hour cancellation notice to avoid any charges. Within 72 hours, there is a 50% charge for cancellations. Cancellations with less than 24 hours' notice or no-shows will be charged the full rental rate. Depending on conditions, credit for future rentals may be offered.
Do I need to make a reservation in advance?
You need to make a reservation to ensure your rental. Our rentals tend to experience high demand, especially during busy weekends. To reserve your spot, please book online.
What are the guidelines for damages and lost equipment?
Renters must sign a waiver assuming responsibility for the equipment. Those under 18 years of age require signed consent from a parent or guardian. Any damaged, lost, or stolen gear will be charged to the renter at full retail price for replacement and/or repairs. We kindly ask renters to treat our equipment with respect to avoid any additional charges.
Can I rent equipment for an extended period?
Absolutely! Depending on availability and the duration of your trip, you can rent our equipment for multiple days. Feel free to inquire about availability and pricing when making your reservation.
What makes stand-up paddleboarding (SUP) appealing?
Stand-up paddleboarding is widely regarded as the fastest-growing watersport globally. Its appeal lies in the freedom it offers, allowing individuals to reconnect with nature. It is also an excellent way to stay fit, as it develops core strength and balance.
How difficult is Stand-up paddleboarding?
Stand-up paddleboarding (SUP) can be relatively easy to learn, especially for individuals with good balance and basic water skills. If you have a good sense of balance, you'll find it easier to stand on the board and maintain stability while paddling. However, even if you don't have exceptional balance initially, with practice and proper technique, you can improve your stability on the board.
Do you accommodate group bookings for special events?
Yes, we can accommodate group rentals for various programs and organizations, including kids clubs, outdoor clubs, birthday and bachelorette parties, SUP fitness/yoga classes, and more. To schedule your group event, we recommend pre-booking early. For inquiries and reservations, please email hello@kayago.ca.
Can I book online?
Yes, we offer online bookings for our extensive collection of boards and kayaks.
How do I inquire about group rates for events?
If you are trying to book a group of six or more or have a special occasion, please email us at hello@kayago.ca for rates.
Are roof racks necessary for transporting inflated boards overnight?
Yes, if you are transporting fully inflated paddleboards overnight, you must have roof racks. Truck owners should note that their truck beds must be clean and free from clutter or sharp items when transporting fully inflated paddleboards. However, boards that are not inflated can be transported in the carry bag.
What types of kayaks do you offer?
We provide a wide range of recreational kayaks, suitable for beginners to intermediate paddlers. Our kayaks are easy to operate, stable, comfortable, and offer an enjoyable paddling experience. We have both sit-in and sit-on-top single and tandem kayaks available in various sizes. Rental includes PFDs (life jackets), a marine safety kit, and tips to prepare you and your kayak for launch.
What are the guidelines for after-hours pick-up and returns?
Fees apply from the reservation start time, and late rental returns will be charged at a rate of $20/hour. Exceptions may be made due to unsafe paddling conditions. Rental reservations are rain or shine, although exceptions may be made due to unsafe paddling conditions. After-hours pick-up or return must be prearranged in advance and may incur additional charges. Early returns are non-refundable.
Do you offer delivery and pick-up services?
Yes, we offer deliveries and special pick-up arrangements, which may incur additional charges. Prior arrangements for pick-up and deliveries must be made at the time of booking. Returns and pick-ups must be done during regular business hours, unless otherwise agreed upon in advance.
Are there any liability waivers or age restrictions?
All renters over 18 years of age will be required to sign a release of liability waiver. Individuals under the age of 16 must be accompanied by a parent or legal guardian. It's important to note that paddle-boarding is a water sport, and knowing how to swim is essential.
What is the right of refusal policy?
We reserve the right to refuse rental if, at our sole discretion, we feel there would be an unreasonable danger to the individual, any other person, or our equipment. This may include suspected intoxication, verbal or physical abuse of staff, physical ability, adverse weather conditions, or perceived erratic behaviour.
What if the weather forecast predicts rain?
During the summer months, we operate rain or shine. Paddling in the rain can offer a unique and serene experience, as the water is typically calm with fewer boats around.
What should I wear on the water?
Proper attire is crucial for an enjoyable kayaking experience. We recommend wearing insulating, non-cotton tops and bottoms, such as garments made from Merino Wool or similar materials. Don't forget to bring a towel and a change of clothes in case you get wet. Additionally, ensure you have secure footwear that can handle water, a non-cotton hat or toque, sunscreen, sunglasses with a strap, and, if necessary, a strap for your prescription glasses.
What are your operating hours?
Our operating hours vary depending on daylight and weather conditions. To obtain detailed information on our opening hours, please visit our website.
What should I do if I'm running late for my rental?
If you find yourself running behind schedule, please notify us immediately by calling 778.882.9863. While we strive to accommodate such situations, please understand that your rental time may be reduced, particularly during busy periods. For lessons and tours, it's important to note that they must begin as scheduled, but we will make efforts to assist you based on the circumstances.
How can I keep track of time while on the water?
If you don't possess a waterproof watch, we offer phone cases for purchase that are suitable for taking on the water. Alternatively, you can always inquire about the time from fellow paddlers. However, please be mindful of your rental time to avoid inconveniencing other customers.
What should I do if I get lost on the water?
Before commencing your rental, we will request information regarding your intended destination. If you fail to return as planned, we will initiate a search based on the details provided. For rescue purposes, we have motor boats available to assist in such situations.